Refund policy

Returns and refunds

Every NineRabbits item is printed on demand, just for you. Because of this, we can't accept returns or exchanges for change of mind, the wrong size, or the wrong colour. Please check the size guide and product details before ordering.

Damaged, defective or misprinted items

If your item arrives damaged, defective, misprinted, or isn't what you ordered, we'll make it right at no cost to you.

• Email hello@ninerabbits.com within 30 days of delivery.
• Include your order number and a clear photo of the problem.
• Once we've reviewed it, we'll send a free replacement or issue a refund to your original payment method.

You don't need to send the item back unless we ask you to.

Lost packages

If your tracking shows your package as delivered but you haven't received it, or it hasn't moved for a while, email hello@ninerabbits.com and we'll help.

Order changes and cancellations

Need to change or cancel an order? Email us as soon as possible. Once an order is in production, it can't be changed or cancelled.